ZEN Fitness Wear Terms of Use

Date 01.06.2023r.

I. Terms of use and service

  1. These terms and conditions are addressed to Consumers using the Online Store and define the rules for using the Store and the rules and procedure for concluding Sales Agreements with the Customer remotely, via the online store available at zen-fitnesswear.com. Customers can read these Terms at any time via the home page of the website www.zen-fitnesswear.com, it is possible to download, save, print and save these regulations.
  2. Each User is obliged to read these Terms and conditions before placing orders via the online store and accept its content.

II. Contact

Seller’s e-mail address:
help@zen-fitnesswear.com (general questions)

hello@zen-fitnesswear.com (complaints, returns, exchanges)

E-mail contact available during work days from 09:00 to 17:00.

III. Technical requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:

1. End device with access to the Internet and a web browser such as Firefox, Safari, Opera, Chrome, Edge

2. Active e-mail account

3. Cookies enabled. More information on the cookies policy can be found in the Cookies Policy

IV. Setting up an account in the store.

1. To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following data: Name, Surname, Country, Street name, building number / apartment number, Postal code, City, Telephone, Email address, User login and password.

2. Setting up an Account in the Store is free.

3. Logging in to the Account is done by entering the login and password set in the Registration Form.

4. The Customer at any time, without giving a reason and without incurring any fees, may delete the Account by sending an appropriate request to the Seller via e-mail to the e-mail address provided in point II.

V. Conclusion of the contract.

  1. Placing an order results in concluding a contract with the owner of the Zen Fitness Wear brand (hereinafter: the Seller).
  2. By placing an order, the Customer declares that he acts only as a consumer within the meaning of art. 22 of the Civil Code, i.e. as a natural person performing a legal transaction with an entrepreneur not directly related to its business or professional activity.
  3. Placing an order in the online store can be done via the customer account or purchases without registration.
  4. The presentation of products in the online store does not constitute an offer within the meaning of the Civil Code, but only an invitation to customers to submit an offer to conclude a sales contract.
  5. By clicking the “Buy and pay” button, the Customer places a binding order for the products in the shopping cart. Receipt of the order will be confirmed by e-mail immediately after receipt of the order. Confirmation of receipt of the order does not constitute acceptance of the offer within the meaning of the Civil Code, but only informs that the order has reached the Seller. If the execution of the order turns out to be possible, another e-mail will be sent to you, which will confirm the acceptance of the order for execution. Confirmation of acceptance of the order for execution is the Seller’s declaration of acceptance of the offer, and thus a sales contract is concluded. The customer is responsible for providing a valid e-mail address in order to conclude the contract. The products will be shipped after the Customer has paid the full price and any delivery costs.
  6. The customer ensures that all information provided by him when placing an order or registering in the online store (e.g. name and surname, address, e-mail address, payment details) is true.
  7. The customer is obliged to immediately notify the seller of any changes to the data necessary to complete the order.

VI. Conditions of delivery.

  1. The Seller is not responsible for the lack of availability of the Goods if he immediately informs the Customer about this circumstance. In the event that the Goods are not available, the Seller will immediately return the payments made to the Customer.
  2. The delivery of the ordered Goods takes place by courier or through the InPost parcel locker service. The delivery costs are indicated when placing the Order.
  3. The shipment of goods ordered in the Pre-order option takes place within the time limit indicated on the product page and the message confirming receipt of the order.
  4. If the deadlines are defined as working days, it means all days from Monday to Friday inclusive, with the exception of public holidays.
  5. Shipping costs will be added to the indicated prices of the Goods. Details of these costs, including their amount and the amount of the Order from which free shipments are made, are available on the website.
  6. Products are delivered by mail order only. The seller does not offer personal collection and collection in a stationary store.
  7. The delivery time in Poland is from 1 working day to 5 working days from the date of placing the Order by the Customer, unless the offer states otherwise. In the event of an extension of the waiting time for the shipment, the Customer is informed by e-mail. The delivery time abroad is from 4 to 15 business days, depending on the availability of products and the chosen shipping option.

VII. Prices and Payment Methods.

  1. Product prices are given in Polish zlotys and include all components, including VAT, customs duties and any other components.
  2. When shopping abroad, product prices are given in the currency selected when setting the location.
  3. For shipments outside the EU, all customs and import charges are paid by the recipient of the package.
  4. We accept payment methods such as credit card, bank transfer, PayPo, Paypal, PayU. Information on currently available payment methods is available before placing an order. All transaction costs are borne by the Customer.
  5. With each order, the Store reserves the right not to offer certain payment methods and redirect to other available payment methods. When selling by mail order, we do not issue traditional receipts in accordance with item 36 of the Annex in connection with § 2 of the Regulation of the Minister of Development and Finance of December 28, 2018 on exemptions from the obligation to keep records using cash registers (Journal of Laws of 2018, item 2519).
  6. The Customer may use the following methods of delivery of the ordered Product:

• Courier delivery

• Courier shipment to a parcel locker

VIII. Contract language.

The conclusion of the contract and its implementation take place in Polish. Confirmation of the conclusion of the sales contract via the online store, together with an indication of the details of the order and these Regulations, will be sent to the e-mail address provided by the Customer when placing the order.

IX. Discount coupons.

1. Discount coupons are coupons issued as part of advertising campaigns.

2. Discount coupons can be used within the indicated validity period. The validity period is indicated each time on the discount coupon or in the content of the received message. Certain products may be excluded from the promotion. Coupons may be accepted with a certain minimum order value.

3. One coupon can only be used for payment for one order, it is not possible to split the payment with a coupon. You cannot combine several discount coupons in one order.

4. The discount coupon cannot be paid out in cash, and it does not bear interest. The discount voucher cannot be refunded once the order is fully or partially returned.

5. Discount coupons can only be used before completing the ordering procedure. Later use is not possible. Discount vouchers cannot be transferred to third parties.

X. Prices.

  1. The prices stated in the offer at the time of ordering apply. The prices quoted are gross prices, which means that they include the applicable statutory VAT. The goods remain our property until full payment of the price has been made.
  2. In the case of shipment outside of Poland, additional fees may be added to the cost of the order (e.g. customs duties, administrative fees, etc.). These fees are borne by the customer directly to the relevant customs or tax authorities. These fees are unpredictable and are beyond our control.

XI. Damage during transport.

  1. Unless expressly agreed otherwise, the seller determines the appropriate method of shipment and the transport company at its discretion.
  2. If the delivered goods are damaged during transport, please file a claim with the carrier as soon as possible and contact us immediately.

XII. Warranty and guarantee.

  1. Unless expressly stated otherwise below, the statutory warranty for defects applies.
  2. For all defects of the purchased goods that occur within the statutory warranty period, there is a statutory claim for subsequent performance, for removal of defects or a new delivery and – if the statutory requirements are met – further claims for price reduction or withdrawal from the contract, as well as additionally, for compensation, including compensation for damage instead of benefit and compensation for costs incurred in vain.
  3. Customer Service: Questions and complaints can be directed to our customer service department on working days via e-mail at hello@zen-fitnesswear.com or via the contact form available at www.zen-fitnesswear.com in the contact tab.

XIII. Return Policy.

1. If you are not completely satisfied with the purchased product, you can return it within 14 days from the date of receipt of the order.

2. You can choose to return the item to us for a refund, exchange or gift card refund, but the return must be postmarked (by post/courier) within 14 days of receiving your order.

3. The return value is limited to the total cost of the returned items.

4. If you want to return the Product to us using the rights provided for in the Regulations or if you believe that the Product is damaged or has a defect, and you refer to your statutory rights and/or believe that the Product is covered by our warranty, you should not use the Product . Using the product may lead to a reduction in the amount of refund you may be entitled to.

5. To initiate a return, please follow the procedure below:

– Please contact us if you wish to make a return or if the item is faulty/wrong.
– You will receive a returns form and an address to return the products.
– Return unused products, in original packaging, with original tags, intact.

Once your return has been received and inspected, you will receive an email confirming further action if necessary.

We will reimburse any money received from you corresponding to the cost of the products and the selected delivery method. Refunds can only be made using the same method you originally used to pay for your purchase.

6. We do not accept cash on delivery returns.

7. Refunds are made within 14 days from the moment the return is acknowledged.

8. The customer is responsible for the decrease in the value of the goods resulting from improper use or improper care.

XIV. Copyright.

All photos, videos and texts published on the website www.zen-fitnesswear.com are the property of the Seller. The use of photos, videos and texts is not allowed without the written consent of the Seller.

XV. Dispute resolution.

  1. The European Commission provides a platform for online dispute resolution (ODR) – it can be found here: https://ec.europa.eu/consumers/odr/.
  2. Settlement of any disputes arising between ZEN Fitness Wear and the Customer who is a consumer within the meaning of art. 22 [1] of the Civil Code, shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.

XVI. Final Provisions.

  1. For orders placed by consumers with a place of habitual residence in the Republic of Poland, Polish law applies.
  2. If one or more provisions of these terms and conditions are or become ineffective or unenforceable, this shall not affect the effectiveness of the remaining provisions.
  3. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services and other relevant provisions of Polish law shall apply.