How to make a return?
You can make a return or exchange using the "Create a return" tab in the footer or by clicking here .
Where is my shipment?
Once your parcel has been shipped, you will receive an email notifying you that it has been shipped and a tracking link.
When will I receive my refund?
The store has up to 14 days to process a return, exchange or complaint from the moment the return shipment is delivered to the store.
I did not receive a return label
Return requests are accepted within 24 hours on weekdays. If you submitted your request on Friday, you will receive your return label after the weekend.
How to file a complaint?
Is there something wrong with your product? Contact us using the form below. Please provide the order number you wish to file a complaint about and describe the circumstances surrounding your purchase. We'll get back to you.