Returns/exchanges can be made within 14 days of receiving the order.

How to make a return?

1. Click on the "Create a return" tab in the footer or go to the page https://zen-fitnesswear.com/apps/aftership-returns-center
2. Information: For each order, a separate return must be created in the returns center.
3. Fill out the online form.
4. Select the return or exchange method. Available methods are: refund using the method used when placing the order, exchange for a different size of the same product, or exchange for a different product.
5. If you choose to exchange for a different product - you will receive a store credit equal to the value of the returned products to be used in the store. If the price of the selected product is higher, a surcharge will be necessary; if the price of the selected product is lower, we will refund the difference.
6. Shipment of the exchange will be withheld until the store receives the returned/exchanged products.
7. For customers from Poland – after initiating and accepting the return, you will receive an email from us with a return label. In accordance with our terms and conditions, the cost of return is borne by the Customer, therefore the amount of PLN 19 will be deducted from the refunded funds.
8. For customers from abroad – initiate a return using the Returns Center and then send the products to the address received in the email. Customers from abroad must send the return themselves.
9. Prepare the returned products for shipment – these items must be in an undamaged condition, in their original packaging, and include original internal and external tags. We do not accept returns of used clothing.
10. Securely pack the returned items; you can return them in the packaging in which the order was delivered or in another, e.g., polybag, cardboard box, etc. Do not send returns without external packaging; a fee will be charged for damage to product packaging.
11. Attach a printout of the order confirmation received in the email to the return shipment.
12. Affix the label and take the shipment to a parcel point within 14 days of receiving the label. The label is valid for 14 days. 
13. After the return is delivered, you will receive an email from us.
    
14. If the label is not used within the specified period, the return will expire. 
15.  In case of problems preventing a refund using the original payment method, after prior contact with the customer, the refund will be made by bank transfer.

Refunds are processed within 14 days of receiving the return.
In case of any problems, the store will contact you via the email address provided in the order or return shipment.

Return Policy

1. Exchanges or returns can be made within 14 days from the date of order delivery.
2. It is possible to return for a refund, store credit, or exchange, but the information about the desire to return/exchange must be sent to the seller no later than 14 days from the date of receiving the order.
3. Product returns reported after the deadline will not be considered.
4. The value of the refund is limited to the total cost of the returned items.
5. Delivery costs are only refunded when the entire order is returned.
6. All returned products must have original tags attached and proof of purchase.
7. The store provides a one-time product exchange option.
8. In case of a return or exchange, the Customer sends the products back to the store at their own expense. 
9. If you want to return a product, it should not be used in any way; the returned product must be unused. Using the product in circumstances deviating from the Regulations may lead to a reduction in the refund amount or non-acceptance of the return.
10. Returned products:
    a) must not show signs of makeup
    b) must not show signs of sweat
    c) must not have stains
    d) must not be washed
    e) must have original internal and external tags
    All products showing traces described above will be verified, and the due refund amount will be reduced by the amount of damage incurred. At the customer's request, the store may send damaged products back to the customer at their expense instead of making a deduction for the damage incurred.
11. To initiate a return, follow the procedure described in point 1.
    
12. Return requests are accepted on business days.
13. We do not accept returns sent cash on delivery.
14. Quality control/assessment will take place after we receive the returned/exchanged products.
15. After receiving and checking the products, you will receive an email confirming further actions if necessary, or if everything is in order, we will refund the payment received corresponding to the full cost of the returned products and the chosen delivery method, unless the shipment was free, in which case only the cost of the products is refunded. The refund of delivery costs applies only if the entire order is returned.
16. The buyer bears the cost of return shipping.
17. Refunds can only be made using the same method you originally used to pay for your purchase.
18. Refunds are processed within 14 days of the return being approved.
19. The customer is responsible for any decrease in the value of the goods resulting from improper use or improper care.
20. It is possible to exchange products for another product at the same price; the cost of the exchange is covered by the buyer.
21. In the event that it is not possible to report the desire to return or exchange via the website, reports regarding exchanges or returns will be accepted at the Customer Service Department at: hello@zen-fitnesswear.com. When reporting the desire to return or exchange, the Customer should provide their order number and the name of the product to be returned or exchanged.
22. If you have questions about returns, please send an email to our customer service team
    at: hello@zen-fitnesswear.com
23. The return procedure applies to exchanges.
24. Shipment of the exchange will be withheld until the store receives the returned/exchanged products. Returned products are subject to the same verification process as returns. 
25. Gifts, presents, and prizes are not subject to exchange, return, or complaint.
26. In the event that the Customer does not collect the shipment, the 14-day period for withdrawal from the contract begins from the moment the uncollected shipment is returned by the courier company to the store. 
27. In the event that the Customer does not collect the shipment, the store will deduct the cost of return shipping from the refund amount.
28. The return shipment (return or exchange) should be tightly packed in external packaging (polybag or cardboard box) to prevent dirt or moisture from getting to the products. 
29. The customer is responsible for packing the return shipment sent to the store. The customer is responsible for dirt or dampness resulting from improper packaging of the shipment, causing a decrease in the value of the products. All products showing traces described above will be subject to verification, and the due refund amount will be reduced by the amount of damage incurred. 
30. In the event that the Customer does not collect the shipment, the refund amount will be reduced by the cost of return shipping.