Returns/exchanges can be made within 14 days of receiving your order.

How do I make a return?

1. Download and fill out correctly return/exchange form.
2. Prepare your returned items for shipping – items must be intact, in their original packaging, and include all original interior and exterior tags.
3. Include the completed returns/exchange form in your return package.
4. Send returned products to the address provided on the form.

Buyer bears return shipping costs.
We do not accept returns sent cash on delivery.

The store will refund your funds within 14 days of receiving the return.
In case of any problems, the store will contact you via the email address provided in the order or return shipment.

How to make an exchange?

In case of exchange, the return procedure is applied. In return/exchange form In the comments, please indicate your desire to exchange as well as the model, size and colour of the product you wish to exchange for.

Returns Policy Returns and exchanges

1. Exchanges or returns can be made within 14 days of delivery of your order.
2. It is possible to return for a refund, return to a gift card or exchange, however, information about the desire to return/exchange must be sent to the seller no later than 14 days from the date of receipt of the order.
3. Product returns submitted after the deadline will not be considered.
4. The value of the refund is limited to the total cost of the returned items.
5. All items returned for exchange, refund or gift card return must have the original tags and proof of purchase attached.
6. The store provides a one-time option to exchange the product.
7. In the event of a product exchange, the Customer returns the product to the store at their own expense. The store covers the cost of sending the exchanged product to the Customer.
8. If you want to return a product, you should not use it, the returned product must be unused. Using the product in circumstances different from the Regulations may lead to a reduced refund amount or the refund not being accepted.
9. Returned products:
   a) they cannot wear any traces of make-up
   b) they must not show any traces of sweat
   c) they must not have any stains
   d) cannot be washed
   e) must have original inside and outside labels
   All products showing the signs described above will be subject to verification and the refund amount due will be reduced by the amount of damage incurred. At the customer's request, the store may return the damaged products to the customer at their expense instead of making a deduction for the damage incurred.
10. To initiate a return, please follow the procedure below:
    - Please contact us if you wish to make an exchange, return or if the item is faulty/incorrect,
    – You will receive a returns form and an address for returning the products.
    – Return unused products, in original packaging, with original tags, and in intact condition.
11. We do not accept returns sent by cash on delivery.
12. Quality control/assessment will take place once we receive the returned/exchanged products.
13. Once the products have been received and checked, you will receive an email confirming further action if necessary or if everything is fine, we will refund the payment received corresponding to the full cost of the returned products and the selected shipping method, unless the shipping was free, then only the cost of the products will be refunded. The refund of shipping costs is only valid if the entire order is returned
14. Buyer bears return shipping costs.
15. Refunds can only be made using the same method you originally used to pay for your purchase.
16. Refunds are made within 14 days of the return being accepted.
17. The customer is liable for any reduction in the value of the goods resulting from improper use or improper care.
18. The store provides a one-time option to exchange products for a different size or color, the costs of subsequent exchanges are covered by the buyer.
19. Exchange or return requests are accepted at the Customer Service Department at help@zen-fitnesswear.com. When reporting a return or exchange, the Customer should provide their order number and the name of the product to be returned or exchanged.
20. If you have any questions regarding returns, please send an email to our team
    customer service at: help@zen-fitnesswear.com
21. For exchanges, the returns procedure applies.
22. Gifts, presents and prizes are not subject to exchange, return or complaint.
23. If the Customer fails to collect the shipment, the 14-day period for withdrawal from the contract runs from the moment the courier company delivers the uncollected shipment to the store.
24. The return shipment (refund or exchange) should be packed tightly in an outer packaging (foil wrap or cardboard box) to prevent dirt or moisture from getting into the products. 
25. If the Customer fails to collect the parcel, the refund amount will be reduced by the cost of return shipping (the cheapest shipping method available in the store).
26. The customer is responsible for packaging the return shipment sent to the store. The customer is responsible for dirt or moisture resulting from improper packaging of the shipment, causing a decrease in the value of the products. All products bearing the marks described above will be subject to verification, and the amount of the refund due will be reduced by the amount of the damage. 

Complaint form

Return/Exchange Form